FAQ – Aglea

🚚 Order and delivery

Most products on Aglea are handmade by independent manufacturers. Each manufacturer strives to deliver their product as quickly as possible.

Goods ordered by 23:59 are processed the next business day. Delivery time is usually 3-8 days.

Handmade products may take longer to deliver. You can see which products are handmade on the product page. Before submitting your order, the delivery time depends on the manufacturer and in some cases on how long it takes them to produce your specific product.

We recommend checking the product page for estimated shipping times.

Made-to-order items - some products are made especially for you and may take a little longer to arrive. Estimated shipping times are listed on the product page.

We currently deliver to the following countries: Slovakia, Czech Republic, Poland, Hungary, Austria and Germany. We are working on making it possible to order our goods to other countries as well.

Orders over €100 include free shipping.

Shipping costs are divided based on the delivery country and the brands of the products you have selected.

For the delivery of Aglea Jewellery brand products, shipping is as follows:

SLOVAKIA
Courier delivery to address: €4.99
Delivery to the nearest locker: €2.99

CZECH REPUBLIC
Courier delivery to address: €5.20
Delivery to the nearest locker: €3.99

HUNGARY
Courier delivery to address: €7.70
Delivery to the nearest locker: €4.99

POLAND
Courier delivery to address: €9.60
Delivery to the nearest locker: €5.99

AUSTRIA
Courier delivery to address: €9.60

For the delivery of products from other brands, shipping is directed to the nearest locker, and the shipping costs are as follows:
SLOVAKIA: €2.99 €
CZECH REPUBLIC: €3.99
HUNGARY: €4.99
POLAND: €5.99
AUSTRIA: €5.99

If you order multiple items from several manufacturers, delivery is charged only once – at the highest price among the items in your cart. So, three items, one fee. Reasonable.

After your order has been shipped, you will receive an email with a tracking number. It may take up to 24 hours for tracking to be activated, depending on the courier.

First, check the estimated delivery date in the order confirmation. If this date has passed, write us an e-mail at info@aglea.sk and we will search for the manufacturer and the courier for you. We can only carry out the investigation after the last estimated working day has passed - couriers are sometimes a day or two late.

💰Payment

In our e-shop you can pay by card, or via Google Pay and Apple Pay.

Yes. Payment by card on Aglea is safe and secured by modern encryption technologies. All payment data is processed through a trusted payment gateway that meets strict international security standards.

When making a payment, transactions can be additionally verified by your bank's service (for example, via 3D Secure), which ensures even greater protection against misuse of your payment card.

↩ Returns and complaints

If you wish to return the purchased goods, you can do so within 14 days of receiving the shipment, even without giving a reason. The goods must be unworn, undamaged, with original labels. Custom-made goods cannot be returned or exchanged. Please fill out the return/exchange form together with the purchased goods, ideally put it in the original packaging and send it to our address below. The packaging must be undamaged and unused.

After receiving the shipment from you and meeting the above conditions, we will refund the amount you paid for the original order within 3 working days to your account specified in the return form. You will pay the postage from you. In case of any ambiguities, please contact us at kontakt@aglea.sk, together we will resolve them to your satisfaction.

Shipping costs to us are paid by the customer.

We will send you the money for the returned goods back within 14 days from the date of receipt of the notice of withdrawal from the contract together with the goods.

The goods must be unworn, undamaged, with original labels.

💎Jewelry

Yes. Most of the jewelry you find at Aglea is handmade by experienced craftsmen and independent designers from Europe. Handmade means that each piece of jewelry is created with attention to detail, precise workmanship and quality materials. That is why individual pieces may differ slightly, which makes them original accessories with their own story.

When choosing brands, we do not look for mass production. We prefer creators who prioritize quality over quantity and create timeless jewelry designed to be worn for a long time. Therefore, in our offer you will find silver jewelry, porcelain jewelry and other original collections that combine craft tradition with modern design.

Each product is indicated whether it is handmade.

At Aglea, we work with proven European brands and designers who produce quality jewelry with an emphasis on craftsmanship, quality materials and timeless design.

We select each brand personally. We do not focus on the number of products, but on their quality, originality and value. We believe that jewelry should be exceptional, last for years and bring joy every time you wear it.

We list the manufacturer and materials for each product so that you have all the necessary information before purchasing. By shopping at Aglea, you also support smaller European manufacturers and designer brands.

Yes, in our offer you will also find jewelry made of 925 sterling silver, which is one of the most popular materials for making quality jewelry. In addition to silver, we also offer jewelry made of stainless steel, porcelain and other carefully selected materials.

The material of each piece of jewelry is always listed in the product details so that you know exactly what you are buying. If you are looking exclusively for silver jewelry, you can use the Silver Jewelry category or filter by material.

925 silver is popular for its beauty, durability and long-term wearability. With proper care, it will retain its appearance for many years.

Many of Aglea's jewelry is made from high-quality materials, such as 925 sterling silver or stainless steel, which are often a good choice for sensitive skin.

Since everyone reacts differently to materials, we list the exact composition of each product. We therefore recommend that you always check the material before ordering.

We cooperate with several European brands, so the availability of individual jewelry may vary. You can always find the current availability directly next to the specific product.

If the jewelry is temporarily out of stock, do not hesitate to contact us. We will be happy to check the possibility of its restocking or recommend a similar model.

Our goal is to offer high-quality and original jewelry, so some collections are created in smaller series and their availability may be limited.

Yes. Every piece of jewelry, regardless of the material used, can develop minor signs of wear over time with normal wear. Minor scratches are a natural part of everyday wear and are completely normal for many materials.

We recommend that you put your jewelry away before sports, housework or activities where it may come into contact with hard objects. It is also a good idea to store each piece of jewelry separately to prevent them from scratching each other.

With proper care, your favorite jewelry will retain its beautiful appearance for many years.

The lifespan of a piece of jewelry depends on the material used, the quality of workmanship, and the way it is worn. With proper care, quality silver, ceramic, or porcelain jewelry can bring joy for many years.

We recommend following the basic principles of care – protecting jewelry from chemicals, putting it away before sports or swimming, and storing it in a dry place. This way, it will retain its appearance and functionality for as long as possible.

At Aglea, we select jewelry with an emphasis on quality materials, precise workmanship, and timeless design, so that it can become a favorite part of your jewelry box for many years.

Choosing the right ring size is easier than you might think. If you already have a ring that fits your desired finger well, you can measure its inner diameter in millimeters and compare it to the size chart.

If you don't have a ring, measure the circumference of your finger using a paper tape measure or a tape measure. Gently wrap the paper around your finger, mark where the ends meet, and then measure its length with a ruler. Then compare the measured circumference with the size chart.

When measuring, we recommend that you keep a few important principles in mind:

Measure your finger at normal room temperature. Fingers tend to be narrower in the cold, and they may swell slightly in the heat.
Ideally, measure your size in the evening, when your finger is in its natural state.
If you are between two sizes, in most cases we recommend choosing the larger size for more comfortable wear.
The width of the ring can affect how it feels when worn - wider rings can feel tighter than fine models.

If you are still not sure about the correct size after measuring, we will be happy to help you. Contact us and together we will choose the size that will fit you best.

For easier measurement, we also recommend using our ring size chart, which can be found next to the products or in a separate section on our e-shop.

✨Jewelry care

Proper care will help your silver jewelry maintain its beautiful appearance for many years. We recommend protecting it from contact with water, perfumes, hairspray, cleaning agents and other chemicals that can affect its surface.

When not wearing your jewelry, store it in a dry place, ideally in a separate bag or jewelry box. This will reduce the risk of scratches and natural oxidation.

Silver may darken slightly over time. This is a natural property of this metal and does not mean that the jewelry loses its quality. With regular care and gentle cleaning, it will retain its shine and beauty.

Porcelain jewelry is popular for its delicacy, originality and timeless appearance. Although porcelain is very strong after firing, we recommend that you handle it with care and protect it from falls or strong impacts.

A soft, damp cloth is sufficient for cleaning. Do not use abrasive cleaners or rough sponges that could damage the surface or decor of the jewelry.

When you are not wearing the jewelry, store it separately in a jewelry box or soft bag. With proper care, porcelain jewelry will retain its unique appearance for many years.

Ceramic jewelry is known for its durability and lightness. However, we recommend avoiding strong impacts or drops on hard surfaces, which could damage it.

For routine maintenance, a soft cloth dampened with clean water is sufficient. If the jewelry is more dirty, you can use a mild soap and then dry it thoroughly.

Store ceramic jewelry separately from other accessories to avoid scratching the metal parts or the glazed surface.

Wooden jewelry is popular for its natural beauty, lightness and unique wood grain. Since it is a natural material, it deserves a little more attention to maintain its appearance for as long as possible.

We recommend protecting wooden jewelry from prolonged contact with water, high humidity and chemicals such as perfumes, hairsprays or cleaning agents. It is advisable to put the jewelry away before showering, bathing or swimming.

A soft, dry or slightly damp cloth is sufficient for cleaning. After cleaning, let the jewelry dry naturally and store it in a dry place away from direct sunlight.

With proper care, wooden jewelry will retain its natural grain, color and unique character for many years.

Stainless steel jewelry is among the most durable and easiest to maintain. It is corrosion-resistant, withstands everyday wear well, and with proper care, it retains its shine for a long time.

For routine cleaning, a soft cloth and, if necessary, lukewarm water with mild soap are sufficient. After washing, dry the jewelry thoroughly to prevent minerals from the water from settling on its surface. Although stainless steel is very durable, we recommend that you put your jewelry away when playing sports, doing manual work, or when in contact with aggressive chemicals. This will reduce the risk of scratches and prolong its beautiful appearance.

Store your jewelry separately from other accessories, ideally in a jewelry box or soft bag. Even such simple care will help maintain its elegant appearance for many years.

If your jewelry loses its original shine over time, it is usually a natural phenomenon caused by everyday wear or contact with cosmetics, sweat or moisture.

You can gently polish your silver jewelry with a cloth designed for cleaning silver. For jewelry made from other materials, we recommend following the instructions on this page in the Jewelry Care section.

The frequency of cleaning depends on how often you wear your jewelry. For everyday wear, we recommend gently wiping your jewelry with a soft cloth after each use to remove any makeup, sweat, or dust.

More thorough cleaning should be done as needed, especially if you notice that your jewelry is losing its shine or dirt has settled on it.

Regular and gentle care helps extend the life of your jewelry and maintain its beautiful appearance for many years.

👜 Handbags and their care

At Aglea, you will find several types of handbags, from cosmetic bags to briefcases.

You can choose from our selection:

Briefcases
Elegant and practical bags for documents, laptops, or everyday work essentials. Ideal for work and business meetings.

Backpacks
A comfortable and practical solution for everyday wear. They offer hands-free convenience and plenty of space for all your necessities.

Travel bags
Spacious bags perfect for weekend getaways, business trips, and vacations. They combine practicality with a distinct style.

Crossbody bags
Compact handbags designed to be worn comfortably across the body. A practical choice for daily wear and leisure time.

Hobo bags
Soft, spacious handbags with a characteristic rounded shape. Comfortable and stylish for every day.

Cosmetic bags
Practical pouches for cosmetics, toiletries, or small items. They help keep the contents of your handbag or luggage organized.

Belt bags
Lightweight and practical bags worn around the waist or across the body. Ideal for traveling, walking, and daily errands.

Shoulder bags
Practical handbags with a comfortable shoulder strap. They offer plenty of space and easily complement your everyday outfit.

Laptop bags
Designed for the safe and comfortable transport of your laptop and work supplies. A practical companion for work, school, and travel.

Tote bags
Spacious shopping bags with a simple design. You can use them for shopping, work, or everyday wear.

For every handbag, the material from which it is made is indicated.

The most common materials include:

100% genuine leather
A high-quality natural material with a characteristic structure that ages beautifully and develops a unique patina. With proper care, it lasts for many years.

Vegetable-tanned leather
Leather processed in a traditional way using natural tannins. It gradually acquires a beautiful patina and a distinct character.

PET felt
A lightweight and durable material made from recycled PET bottles. It offers an interesting look and practical utility.

Velour
A soft material with a characteristic velvety surface and a pleasant feel. It gives handbags an elegant and sophisticated look.

Impregnated polyester
A durable and lightweight material with a surface treatment that helps protect the handbag from moisture and dirt. A practical choice for everyday use.

African wax print
A bold cotton fabric with characteristic colorful patterns and a wax finish. It gives every handbag an original and unmistakable look.

Protect leather products from prolonged contact with water, moisture, perfumes, and grease.
Gently remove dust and dirt with a soft, dry, or slightly damp cloth and, depending on the type of leather, regularly use a suitable leather care product.
Store the handbag in a dry and ventilated place, away from direct sunlight and heat sources.
When not in use for an extended period, keep it in a protective fabric bag and do not expose it to unnecessary pressure or deformation.

Vegetable-tanned leather is a natural material that naturally develops a deeper color and unique patina over time.

Protect the handbag from prolonged contact with water, moisture, perfumes, and grease, and remove dirt gently with a soft dry cloth.
Use only products intended for vegetable-tanned leather for care, and test them on an inconspicuous area first.
Store the handbag in a dry, ventilated place, away from direct sunlight and heat sources, ideally in a protective textile bag.

PET felt is a lightweight and durable material, which may, however, react sensitively to excessive moisture and heat.

Remove dust and common dirt with a soft brush or a dry cloth, or carefully vacuum the handbag on a low power setting.
For stains, use a slightly dampened cloth with a mild detergent and then let the area air dry at room temperature.
Do not machine wash, iron, or dry the handbag near a heat source; store it in a dry place and protect it from prolonged exposure to water.

Velvet is a delicate material with a characteristic nap, which is why it requires careful handling.

Remove dust and small impurities using a soft velvet brush, always brushing in the direction of the nap, and protect the handbag from water, grease, and perfumes.
For stains, do not use regular cleaning agents or large amounts of water.
We recommend using specialized products designed for velvet; however, test them first on an inconspicuous area; allow the handbag to air dry away from direct heat and sunlight.

Impregnated polyester is a durable and practical material that helps protect the handbag from moisture and common dirt.

Remove dust and dirt with a soft cloth, or use lukewarm water and a mild detergent.
Do not machine wash or tumble dry the handbag unless otherwise stated by the manufacturer.
After cleaning, let it air dry at room temperature, away from direct sunlight and heat sources, to preserve its finish.

African wax print is a durable, wax-treated cotton fabric that stands out for its bold colors and patterns.

Protect the handbag from prolonged soaking, harsh cleaning agents, and excessive heat to preserve its appearance and finish.
Remove ordinary dirt with a soft, slightly damp cloth and clean any stains gently, without scrubbing.
Allow the handbag to air dry at room temperature, away from direct sunlight and heat sources; do not machine wash or tumble dry unless otherwise specified by the manufacturer.

⭐About Aglea

At Aglea, we believe that a piece of jewelry or a handbag should be more than just a fashion accessory. They should bring joy, accentuate personal style, and remain beautiful even after years of wear. That is why we select only products for our range that are backed by quality materials, precise craftsmanship, and timeless design.

We collaborate with verified European brands and independent designers who emphasize artisanal production and originality. Instead of hundreds of similar products, we offer a carefully curated collection of jewelry, handbags, and accessories that we truly believe in ourselves.

By shopping at Aglea, you gain not only an original piece of jewelry, handbag, or accessory, but also a personal approach, transparent product information, and helpful customer support. We want your purchase to be a pleasant experience from selection to delivery.

Aglea is not a typical online store with thousands of anonymous products. We are an e-shop focused on carefully selected jewelry, handbags, and accessories from European brands and designers who combine quality materials, craftsmanship, and timeless design.

We select every product with an emphasis on quality, originality, and aesthetics. We believe that less can be more, which is why we prioritize a thoughtful selection over quantity.

Our goal is not to offer the most products on the market, but to help you discover a piece of jewelry or a handbag that you will wear with joy even after many years.

Every product that appears in Aglea undergoes a careful selection process. We focus on quality materials, precise craftsmanship, and timeless design.

We do not choose products based solely on current trends, but above all on their quality and ability to bring joy for many years.

We believe that a well-chosen piece of jewelry, handbag, or accessory is an investment in style, not a seasonal addition.

At Aglea, you will find carefully selected European brands and independent designers. Each brand brings its own unique style, yet they are all united by an emphasis on high-quality materials, precise craftsmanship, and timeless design.

You can also choose your jewelry from the Aglea Jewellery brand.

Our goal is to offer collections that complement one another, allowing you to select a product according to your own taste and occasion.

If you have any questions about products, orders or need advice on choosing a piece of jewelry, you can contact us via the contact form on our website or by email at info@aglea.sk.

We try to respond to all messages as soon as possible so that you do not have to wait for a response. We will be happy to help you choose the right piece of jewelry, ring size or with any question regarding your order.

If you want to stay informed about new collections, limited editions or special offers, we recommend subscribing to our newsletter or following Aglea on social networks.

You will be among the first to hear about news, inspiration and exceptional promotions.