Refund policy

RETURN AND WITHDRAWAL POLICY

At the Aglea.sk online store, we care about your complete satisfaction. As a seller operating within the European Union market, we fully respect your statutory consumer rights in accordance with Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts. Below you will find the rules for returns and exchanges.

1. Statutory right to return goods (Withdrawal from the contract)

  • Statutory period: Every consumer (as well as an entrepreneur with consumer rights) has the right under the Consumer Protection Act to withdraw from a distance purchase contract within 14 days without giving a reason.

  • Start of the period: This 14-day period begins on the day you or a third party designated by you (other than the carrier) physically takes delivery of the ordered goods.

2. How to proceed with a return?

To comply with the return deadline, you must send us a notice of withdrawal from the contract before the 14-day period expires. You can do this in the following ways:

  1. Click the Withdraw from contract here button and fill in all the details.

  2. Contact us via email at info@aglea.sk and provide your order number.

Note: To meet the deadline, it is sufficient to demonstrably send an email or package no later than the last day of the 14-day period. Goods sent without a prior email will be duly accepted if they contain a clear statement of withdrawal from the contract or an attached form.

3. Condition of returned goods and consumer liability

  • Right to trial: You have the full right to unpack and try out the goods to determine their nature, characteristics, and correct size — exactly as you would do in a brick-and-mortar store.

  • Reduction in value of goods: According to applicable legal regulations, you are liable for any reduction in the value of the goods resulting from handling these goods in a manner other than is necessary to become familiar with their nature, characteristics, and functionality. If returned goods show signs of intensive wear, we will accept the return, but the refunded amount will be reduced by the costs of restoring the goods to their original condition.

4. Costs of returning goods

  • Shipping paid by the buyer: The direct costs associated with returning the goods (postage for sending the package back to our warehouse) are borne in full by the buyer. When a shipping label is provided, this amount will be deducted from the total refund.

5. Exchange of goods

If you have decided that the ordered goods do not suit you and you wish to exchange them for another product (e.g., incorrectly chosen size), we will be happy to accommodate you and exchange the product for a different size or variant:

  • If you are interested in an exchange, please contact us at: info@aglea.sk.

  • Exchanges are standardly carried out by returning the unsuitable item (refund) within 14 days from the date of receipt of the order and placing a new order.

6. Complaints (Damaged and defective goods)

If the goods arrive damaged, non-functional, or do not match the description, this constitutes a claim based on defective performance (a complaint). In such a case, please send a description of the defect and photos to the email address info@aglea.sk. According to the Consumer Protection Act, we have a maximum of 30 days to process a complaint.

7. Refund of funds

  • Refund period: We will refund all payments we have received from you (including the costs of the cheapest delivery method offered by us to you) no later than 14 days from the moment we receive your notice of withdrawal from the contract.

  • Withholding payment: We may withhold the refund until we have physically received the returned goods back in our warehouse or until you provide proof (e.g., shipping receipt) that you have sent the goods — whichever comes first.

  • Method of refund: We will use the same payment method for the refund as you used to pay for the order (payment card, online bank transfer), unless you explicitly specify otherwise.

8. Alternative Dispute Resolution (ADR)

In the event of a dispute that cannot be resolved directly, the consumer has the right to out-of-court dispute resolution. The relevant entity is the Slovak Trade Inspection (SOI) or another authorized legal entity registered in the list of the Ministry of Economy of the Slovak Republic. The European online dispute resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr/.

9. Return address

The buyer may return the goods by sending them to our address.

Shipping address: 

Happy Client s.r.o.
Holíčska 3049/7
851 05 Bratislava

Operator identification data

  • Business name: Happy Client s.r.o.

  • Registered office: Budatínska 3230/16A, 851 06 Bratislava, Slovak Republic

  • Company ID (IČO): 56984090 Tax ID (DIČ): 2122524877

  • Commercial Register Entry: Registered in the Commercial Register maintained by the Municipal Court Bratislava III, Section: Sro, Insert No.: 188322/B