Terms of service
General Terms and Conditions
of the online store https://aglea.sk
I. Identification of the merchant
1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the legal relations between the company
Business name: Happy Client s. r. o.
Registered office: Budatínska 3230/16A, Bratislava - Petržalka district 851 06, Slovak Republic
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, File No. 188322/B
Certificate No.: 56984090
Tax Identification Number: 2122524877
Bank account: SK4011000000002945265007
The Seller is not a payer of value added tax
(hereinafter referred to as the “Seller” or “Merchant”) and any person who is a Buyer of products offered by the Seller on the Seller’s Website, and who acts in the capacity of a consumer within the meaning of other provisions of these General Terms and Conditions and relevant laws defining a consumer, within the framework of the valid legislation of the Slovak Republic, in particular the following laws: Act No. 108/2024 Coll. Act on Consumer Protection and on Amendments to Certain Acts, as amended, Act No. 40/1964 Coll. Civil Code, as amended.
1.2. Email and telephone contact for the Seller is:
Email: info@aglea.sk
Tel. No.: + 421952661317
1.3. Address for sending complaints, withdrawal from contracts, requests for correction or submission of other suggestions is:
Happy Client s.r.o., Holíčska 7, 851 05 Bratislava, Slovakia
II. Definition of terms
2.1. For the purposes of these general terms and conditions, the Seller, in accordance with Act No. 108/2024 Coll. as amended, states and defines the following terms:
2.2.A distance contract is a contract between a trader and a consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface, e-mail, telephone, fax, mailing list or offer catalogue
2.3.A trader (hereinafter also the “Seller”) is a person who, in connection with a consumer contract, an obligation arising from it or in a business practice, acts within the scope of his business activity or profession, including through another person acting in his name or on his behalf.
2.4.A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it or in a business practice, does not act within the scope of his business activity or profession.
2.5. A consumer contract is any contract, regardless of the legal form, concluded by a trader with a consumer.
2.6. The term Internet store is identical to the term Electronic store and the term Website.
2.7. A buyer is any person (natural person or legal entity) who has sent an order, in particular by using the Seller's website, or by other means of distance communication.
2.8. A durable medium is a means that allows a consumer or trader to store information addressed to a consumer or trader for a period that corresponds to the purpose served by this information and in a manner that allows its unchanged reproduction and use in the future, in particular a document, e-mail, USB key, CD, DVD, memory card and computer hard drive.
2.9. A product is in particular a good, service, digital content.
2.10. A service is in particular any activity or performance that is offered or provided to a consumer.
2.11. A good is any tangible movable thing.
III. Basic provisions
3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Trader.
3.2. The provisions of Act No. 513/1991 Coll., Commercial Code, as amended, apply to contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who are not consumers.
IV. Product Order – Conclusion of Purchase Agreement
4.1.A proposal to conclude a purchase agreement by the Buyer is the sending of a product order by the Buyer, carried out mainly using the Trader's website, or other means of distance communication.
4.2.The conclusion of a purchase agreement between the Buyer and the Trader occurs at the moment of delivery of the confirmation of receipt of the order to the Buyer, which the Buyer created in accordance with point 4.1. of these GTC by the Trader (electronically to the Buyer's email address, which the Buyer chose in the process of creating the order).
V. Duration of the purchase agreement
5.1.The purchase agreement is concluded for an indefinite period and may terminate, in particular, by withdrawal from the contract in accordance with these GTC and applicable legislation.
VI. Purchase Price Purchase Price Information
6.1.The price of products ordered through the Seller's Website (hereinafter referred to as the "purchase price") is stated separately for each product and is valid at the time the order is created by the Buyer.
6.2.The purchase price of products listed on the Seller's Website is the total price of the products, including all taxes, and is clearly stated on the Seller´s Website.
VII. Delivery of products
7.1. The Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract in accordance with point 4.2. et seq. of these GTC and payment of the total price of the order to the Seller. If both conditions have been met (i.e. if the purchase contract has been concluded and the total price of the order has been paid to the Seller), the Seller is obliged to deliver the products to the Buyer no later than 30 days from the date of fulfillment of both these conditions.
7.2. The Seller recommends that buyers check the integrity and completeness of the order upon receipt and immediately notify the merchant of any defects.
VIII. Transfer of ownership
8.1. Ownership of the products and the risk of accidental damage, accidental deterioration and loss of the item passes to the Buyer at the moment of delivery.
IX. Payment methods
9.1. You can pay for products on the Seller's Website in the following ways:
9.1.1. online payment via a payment gateway - price 0 EUR
X. Shipping - methods of product transportation and the price for their transportation
10.1. The purchase price of the products does not include transportation costs or other costs related to the delivery of the products
10.2. Methods of transportation and the price for the transportation of ordered products:
10.2.1. Forms of Transportation:
10.2.1.1. Courier service, or delivery to the address, or Packet delivery point
10.2.2. Prices for Transportation:
10.2.2.1. The Seller informs the Buyer about the shipping prices that the Buyer can choose on the Seller's website during the purchase process, namely before concluding the Purchase Agreement in the section on choosing shipping, as the delivery price depends on the delivery address of the products, the total weight and dimensions of the products that the Buyer has chosen in his order and is calculated automatically.
XI. Withdrawal of the Buyer from the purchase agreement without giving a reason
11.1. The consumer has the right to withdraw from a contract concluded at a distance and from a contract concluded outside the trader's premises without giving a reason within the period according to Art. XII point. 12.1 to 12.3 of these GTC, except for a contract whose subject matter is:
11.2.Provision of a service, if the service has been fully provided and the provision of the service has begun before the expiry of the withdrawal period with the express consent of the consumer and the consumer has declared that he has been duly informed that by expressing his consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,
11.3. Delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,
11.4. Delivery of goods manufactured according to the consumer's specifications or custom-made goods,
11.5. Delivery of goods subject to rapid deterioration or spoilage,
11.6. Delivery of goods enclosed in protective packaging that is not suitable for return for health protection or hygiene reasons if the protective packaging has been broken after delivery,
11.7. Delivery of goods that, due to their nature, may be inseparably mixed with other goods after delivery,
11.8. Delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, while their delivery can be carried out no earlier than after 30 days and their price depends on price movements on the market, which the trader cannot influence,
11.9. Carrying out urgent repairs or maintenance during a visit to the consumer, which the consumer has expressly requested from the trader; this does not apply to a contract whose subject matter is the provision of a service other than repair or maintenance, and to a contract whose subject matter is the supply of goods other than spare parts necessary for carrying out repairs or maintenance, if the contracts were concluded during the trader's visit to the consumer and the consumer did not order these goods or services in advance,
11.10.Supply of sound recordings, image recordings, audiovisual recordings or software in protective packaging that was broken after delivery,
11.11.Supply of periodicals other than their supply under a subscription contract,
11.12.Goods purchased at a public auction,
11.13.Provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities, if under the contract the trader is to provide these services at a precisely agreed time or in a precisely agreed manner period,
11.14.Supply of digital content that the trader supplies otherwise than on a tangible medium, if the supply of digital content has begun and the consumer has given explicit consent to the commencement of the supply of digital content before the expiry of the withdrawal period, has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract by the commencement of the supply of digital content, and the trader has provided the consumer with confirmation pursuant to Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, if the consumer is obliged to pay the price under the contract.
XII. Exercise of the right to withdraw from a distance contract and a contract concluded outside the trader's premises
12.1. The consumer may withdraw from a distance contract or a contract concluded outside the trader's premises within
a) 14 days from the date
- of receipt of the goods by the consumer pursuant to point 12.4.
2. of conclusion of a contract whose subject is the provision of a service,
3. conclusion of a contract for the supply of water that is not for sale in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,
4. conclusion of a contract for the supply of digital content that the trader supplies otherwise than on a tangible medium,
b) 30 days from the date on which the event under letter a) of the first to fourth points occurred, if the contract was concluded during or in connection with an unsolicited visit or at or in connection with a sales event.
12.2. If the trader has provided the consumer with specific information regarding the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises only subsequently, but no later than 12 months from the start of the withdrawal period under point 12.1., the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within
a) 14 days from the date on which the trader additionally fulfilled the information obligation, if the period pursuant to 12.1., letter a) has expired, or
b) 30 days from the date on which the trader additionally fulfilled the information obligation, if the period pursuant to paragraph 12.1. letter b).
12.3. If the trader has not provided the consumer with specific information regarding the instruction on the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises nor pursuant to paragraph 12.2, the consumer may withdraw from the distance contract or the contract concluded outside the trader's premises within 12 months from the expiry of the period pursuant to paragraph 12.1.
12.4. The goods are deemed to have been received by the consumer at the moment when the consumer or a third party designated by him, other than the carrier, takes over all parts of the ordered goods, or if
a) the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,
b) the goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or last piece,
c) the goods are delivered repeatedly over a certain period of time, at the moment of taking over the first goods.
12.5. The consumer may withdraw from a distance contract or from a contract concluded outside the trader's premises, the subject of which is the delivery of goods, even before the withdrawal period has started to run.
12.6. The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the trader's premises in written form or in the form of a record on another durable medium and, if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer's will to withdraw from the contract (hereinafter referred to as the "notice of withdrawal from the contract") is sufficient to exercise the consumer's right to withdraw from the contract. The consumer may use the model form for withdrawal from the contract.
12.7. The withdrawal period under paragraphs 12.1. to 12.3. shall be deemed to have been met if the consumer sends the notice of withdrawal to the trader no later than the last day of the period.
12.8. The consumer may withdraw from the contract only in relation to a specific product or products if the trader has supplied or provided several products on the basis of a distance contract or a contract concluded outside the trader's premises.
12.9. The burden of proof for exercising the right to withdraw from the contract shall be borne by the consumer.
12.10. No later than 19.06.2026. The consumer may also exercise the right to withdraw from the contract online at the website address of the seller's online store by clicking on the phrase "withdraw from the contract here". If the consumer uses this option, the trader shall immediately provide the consumer with confirmation of receipt of the withdrawal from the contract, including its content, date and time of sending, on a durable medium by e-mail.
XIII. Rights and obligations of the consumer after withdrawal from a distance contract and a contract concluded outside the trader's premises
13.1. The consumer is obliged to return the goods or hand them over to the trader or a person designated by the trader to collect the goods within 14 days from the date of withdrawal from the distance contract or from a contract concluded outside the trader's premises pursuant to point 12.1; this does not apply if the trader proposes to collect the goods in person or through a person designated by him. The period according to the first sentence is deemed to have been met if the consumer sends the goods to the trader to the consumer no later than the last day of the period.
13.2. When withdrawing from a distance contract or a contract concluded outside the trader's premises pursuant to point 12.1., the consumer shall only bear the costs of returning the goods to the trader or to a person designated by the trader to take over the goods; this shall not apply if the trader has agreed to bear the costs himself or if the trader has not fulfilled the information obligation, i.e. if the trader has not provided the consumer with specific information regarding the instruction on the consumer's right to withdraw from the contract in the case of a distance contract and a contract concluded outside the trader's premises
13.3. The consumer shall be liable for any reduction in the value of the goods resulting from the handling of the goods that goes beyond the handling necessary to establish the properties and functionality of the goods; this shall not apply if the trader has not fulfilled the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended.
13.4. The consumer is obliged to pay the trader the price for the performance actually provided by the date of delivery of the notice of withdrawal from the contract, if the consumer, pursuant to Section 19, paragraph 1 of Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended, withdraws from a contract concluded at a distance or from a contract concluded outside the trader's business premises, the subject of which is the provision of a service, the supply of water that is not for sale in a limited volume or in a specified quantity, or the supply of heat, and before the start of the provision of the performance, he has given his explicit consent pursuant to Section 17, paragraph 10, letter c) of Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts, as amended. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the contract. The price for the performance actually provided shall be calculated on the basis of the market price of the performance provided if the total price agreed in the contract is overvalued.
13.5. The consumer shall not incur any further obligations or costs from exercising the right to withdraw from a distance contract or a contract concluded outside the trader's premises pursuant to 11.1., except for the obligations pursuant to points 13.1., 13.3. to 13.5. and the obligation to pay additional costs pursuant to point 14.3.
XIV. Rights and obligations of the trader after the consumer withdraws from a distance contract and from a contract concluded outside the trader's premises
14.1. The trader is obliged to return to the consumer, within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from the consumer on the basis of or in connection with the distance contract, the contract concluded outside the trader's premises or the supplementary contract, including the costs of transport, delivery, postage and other costs and fees.
14.2. The trader is obliged to return to the consumer all payments pursuant to paragraph 14.1. to the extent corresponding to the withdrawal from the contract, if the consumer has not withdrawn from the entire distance contract or the entire contract concluded outside the trader's premises. The trader cannot charge the consumer additional costs for transport, delivery, postage and other costs and fees.
14.3. The trader is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a method of delivery other than the cheapest common method of delivery offered by the trader. Additional costs are understood to be the difference between the costs of delivery chosen by the consumer and the costs of the cheapest common method of delivery offered by the trader.
14.4. When withdrawing from a distance contract or a contract concluded outside the trader's premises, the subject of which is the delivery of goods, the trader is not obliged to refund the consumer the payments under point 14.1. before the goods are delivered to him or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods in person or through a person designated by him.
14.5. The trader is obliged to refund the consumer the payments under point 14.1. in the same way as the consumer used to pay them; this does not affect the trader's right to agree with the consumer on another method of payment, if the consumer is not charged any fees in connection with the payment.
14.6. The trader is obliged to ensure the collection of the goods at his own expense within the period according to paragraph 14.1., if, based on a contract concluded outside the trader's premises, the goods were delivered to the consumer's home at the time of conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the trader by post.
14.7. Unilateral offsetting of claims between the trader and the consumer that arise from withdrawal from the contract according to point 11.1. is prohibited.
14.8. The trader cannot demand from the consumer reimbursement of costs for
a) provision of a service, delivery of water that is not for sale in a limited volume or in a specified quantity, or for the delivery of heat during the withdrawal period from the contract according to points 12.1. to 12.3. regardless of the scope of the performance provided, if:
the trader has not provided the consumer with information pursuant to Section 15, paragraph 1, letter f) or letter h) Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended, or
the consumer has not given the trader explicit consent to commence the provision of the service or the supply of water or heat pursuant to Section 17, paragraph 10, letter c) Act No. 108/2024 Coll. on Consumer Protection and on Amendments and Supplements to Certain Acts, as amended,
b) full or partial delivery of digital content that the trader supplies otherwise than on a tangible medium, if:
the consumer has not given the trader explicit consent to commence the supply of digital content pursuant to Section 17, paragraph 10, letter c) Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended,
the consumer has not declared that he has been properly informed that by expressing his consent under the first point he loses the right to withdraw from the contract, or
the trader has not provided the consumer with a confirmation pursuant to Section 17, paragraph 12, letter b) or paragraph 13, letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended.
XV. Supervisory Authority
15.1. The competent authority exercising supervision over legality in the field of consumer protection is:
Inspectorate of the Slovak Trade Inspection
with its registered office in Bratislava for the Bratislava Region
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervision Department
tel. no. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70
email: ba@soi.sk
email for sending complaints: podnety@soi.sk
XVI. Alternative dispute resolution
16.1. In the event that the consumer is not satisfied with the manner in which the Seller has handled his complaint or believes that the Seller has violated his rights, the Buyer has the right to contact the Seller with a request for redress. If the Seller responds negatively to the consumer's request pursuant to the previous sentence or does not respond to such a request within 20 business days from the date of its sending to the consumer, the consumer has the right to file a motion to initiate alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and supplements to certain laws, as amended. The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details can be found at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. Alternative dispute resolution can only be used by the Buyer, who acts in the capacity of a consumer when concluding and fulfilling the contract. Alternative dispute resolution only concerns a dispute between the consumer and the Seller arising from a consumer contract or related to consumer contract. Alternative dispute resolution only applies to contracts concluded at a distance. The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution of up to EUR 5 including VAT.
All further information regarding alternative dispute resolution between the Seller and the Buyer - consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended.
XVII. Supplementary Provisions
17.1. The Seller shall not conclude a purchase agreement or carry out the sale, brokerage or delivery of products to persons (Buyers) who at the moment have not reached the age of 18 at the time of concluding the purchase and sale contract, and products whose sale to persons under the age of 18 is prohibited, in accordance with and in accordance with the valid and effective legal regulations of the Slovak Republic. In connection with the above, the Seller will verify the fulfillment of the condition of reaching the age of 18 by the Buyer, by checking the age through the Buyer's identity document /identity card or passport/, when concluding the purchase contract and subsequently when handing over the order to the Buyer. The Seller will carry out the above through an authorized person who is to deliver the order to the Buyer. In the event that the Buyer has not reached the age of 18, or if the Buyer does not prove or refuses to prove his age, the Seller will not hand over the order to the Buyer and the purchase contract will expire and possibly not arise.
17.2. The Seller shall not conclude a purchase contract or carry out the sale, brokerage or delivery of products for which a special authorization, authorization or similar institute is required for the purchase, sale and delivery under the legislation of the Slovak Republic.
XVIII. Information on adopted codes
18.1. The Merchant informs consumers that there are no special relevant codes of conduct to which the Seller has committed to comply, whereby a code of conduct is understood to be an agreement or a set of rules that define the behavior of the Seller, who has committed to comply with this code of conduct in relation to one or more specific business practices or business sectors, if these are not stipulated by law or other legal regulation or measure of a public administration body, which the Seller has committed to comply with, and the manner in which the consumer can familiarize himself with them or obtain their text.
XIX. Product Evaluation by Consumers
19.1. The Merchant does not control and limit product evaluation only to persons who have purchased the product from the Merchant.
XX. Final Provisions
20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notice of changes to the General Terms and Conditions is fulfilled by posting them on the Seller's Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective upon conclusion of the Purchase and Sale Agreement, until the moment of its termination.
20.2. These General Terms and Conditions form an integral part of the Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website. The documents - Complaints Procedure and the Principles and Instructions on the Protection of Personal Data of this Website are published on the domain of the Seller's Website.
20.3.These General Terms and Conditions shall enter into force and effect upon their publication on the Seller's Website on 23.06.2026
This e-shop is certified https://www.pravoeshopov.sk