Shipping and delivery

Where we deliver, how shipping works, the cost of delivery, and more can be found in this section.

delivering map
globe_1 Where do we send?

We currently deliver to the following countries: Slovakia, Czech Republic, Poland, Austria, and Hungary. We are working on making it possible to order our products to other countries as well.

shipping-fast How does it work?

Every manufacturer on Aglea ships their products directly via courier.

At checkout, you will see:

-  Customized shipping costs based on your delivery address and the contents of your cart.

-  Estimated delivery times for each manufacturer, calculated in real-time, so you know what to expect.

Products from the Aglea Jewellery brand are delivered to your home or to a selected locker.

The brands Agnes Veski Jewellery, Garbanota, HAPPYSWEEDS, Lentsius, Leomani, Lisa Kroeber Jewellery, Maarja Palu, NO MORE, Noel, Nordhale, Papillon, PYKOK, Rozenthal, RR, SCULP, SU.VI Eyewear, Toks Visoks, Trendbag and Zelma Kraft deliver their products via courier to the locker closest to the customer's address.

 You pay what you see at checkout – no surprise fees or hidden costs.

pending How long does delivery take?

Most products on Aglea are handmade by independent manufacturers. Each manufacturer strives to deliver their product as quickly as possible.

You can see the estimated delivery time for each product.

Handmade products may take longer to deliver. You can see which products are handmade on the product page.

Before submitting your order, the delivery time depends on the manufacturer and in some cases on how long it takes them to produce your specific product. We recommend checking the product page for estimated shipping times.

Made-to-order items - some products are made especially for you and may take a little longer to arrive. Estimated shipping times are listed on the product page.

usd-circle What is the delivery fee?

Orders over €100 include free shipping.

Shipping costs are divided based on the delivery country and the brands of the products you have selected.

For the delivery of Aglea Jewellery brand products, shipping is as follows:

SLOVAKIA
Courier delivery to address: €4.99
Delivery to the nearest locker: €2.99

CZECH REPUBLIC
Courier delivery to address: €5.20
Delivery to the nearest locker: €3.99

HUNGARY
Courier delivery to address: €7.70
Delivery to the nearest locker: €4.99

POLAND
Courier delivery to address: €9.60
Delivery to the nearest locker: €5.99

AUSTRIA
Courier delivery to address: €9.60

For the delivery of products from other brands, shipping is directed to the nearest locker, and the shipping costs are as follows:
SLOVAKIA: €2.99  € 
CZECH REPUBLIC: €3.99
HUNGARY: €4.99
POLAND: €5.99
AUSTRIA: €5.99

 If you order multiple items from several manufacturers, delivery is charged only once – at the highest price among the items in your cart. So, three items, one fee. Reasonable.

land-layer-location Where is my order shipped from?

Direct from the manufacturer – from their studio, workshop or kitchen table. This is what retail shopping really looks like.

If you ordered from multiple manufacturers in the same cart, your packages will arrive separately. Each packed by a real person, which we think is much better than a warehouse.

map-location-track Can I track my package?

Yes. After your order is shipped, you will receive an email with a tracking number. It may take up to 24 hours for tracking to be activated, depending on the courier.

comment-question My order hasn't arrived - what should I do?

First, check the estimated delivery date in the order confirmation. If this date has passed, write us an e-mail at info@aglea.sk and we will search for the manufacturer and the courier for you. We can only carry out the investigation after the last estimated working day has passed - couriers are sometimes a day or two late.

house-circle-exclamation What if I'm not home when my order arrives?

Most couriers will attempt delivery 1-2 times. If they cannot reach you, you will be informed of the next steps by email or SMS.

replace Can I change my delivery address?

Write us an email as soon as possible at info@aglea.sk - we will do our best to help you.