Shipping policy
Shipping and Delivery
Each brand on Aglea ships products directly from their studio, workshop or home – meaning your order is packed by the real people who made it.
Where do we ship?
We currently ship to the following countries: Slovakia, Czech Republic, Poland, Hungary, Austria and Germany. We are working to make it possible to order our goods to other countries as well.
How does it work?
Each manufacturer on Aglea ships their products directly via courier.
At checkout you will see:
- Custom shipping costs based on the delivery location and the contents of your cart.
- Estimated delivery times for each manufacturer, calculated in real time so you know what to expect.
Brands Agnes Veski Jewellery, Lisa Kroeber Jewellery, Maarja Palu, New Vintage by Kriss, NO MORE, Rozenthal and SCULP deliver their products via courier to the box closest to the customer's address.
Brand MeloMelo delivers its products via courier to the customer's address.
You pay what you see at checkout - no surprise fees or hidden costs.
How long does delivery take?
Most products on Aglea are handmade by independent manufacturers. Each manufacturer strives to deliver their product as quickly as possible.
Goods ordered by 23:59 are processed the next business day. Delivery time is usually 3-8 days.
Handmade products may take longer to deliver. You can see which products are handmade on the product page.
Before submitting your order, the delivery time depends on the manufacturer and in some cases on how long it takes them to produce your specific product. We recommend checking the product page for estimated shipping times.
Made-to-order items - some products are made especially for you and may take a little longer to arrive. Estimated shipping times are listed on the product page.
How much is the shipping fee?
Free shipping on orders over 99,- Euros.
The shipping fee is as follows:
Delivery fee based on location :
Czech Republic €4.99
Hungary €4.99
Germany €12.99
Poland €4.99
Austria €7.99
Slovakia €4.99
If you order multiple items from multiple manufacturers, delivery is only charged once – for the highest price of the items in your cart. So three items, one fee. Reasonable.
Where is my order shipped from?
Directly from the manufacturer – from their studio, workshop or kitchen table. This is what retail shopping really looks like.
If you ordered from multiple manufacturers in the same cart, your packages will arrive separately. Each packed by a real person, which we think is much better than a warehouse.
Can I track my package?
Yes. After your order has been shipped, you will receive an email with a tracking number. This may take up to 24 hours to be posted, depending on the courier.
My order has not arrived - what should I do?
First, check the estimated delivery date on your order confirmation. If this date has passed, please email us at info@aglea.sk and we will track down the manufacturer and courier for you. We can only investigate after the last estimated business day has passed - couriers are sometimes a day or two late.
What if I am not home when my order arrives?
Most couriers will attempt delivery 1-2 times. If they cannot reach you, you will be informed about the next steps by email or SMS.
Can I change my delivery address?
Please email us at info@aglea.sk as soon as possible - we will do our best to help you.